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Terms and Conditions

By confirming your order you accept the following Terms and Conditions:


1. Our prices are subject to change - Promotional terms only apply in the period stated for the promotion. Charges for delivery are excluded in the stated product price – see delivery for details of applicable charges.

2. Whilst Shopaqua will try to ensure that prices on the web site are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are exclusive of any applicable UK taxes including VAT. The price does not include any importation taxes applicable outside of the United Kingdom.

3. All goods are subject to availability.

4. Any goods, services or information displayed on this web site should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or service on the web site.

5. Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by Shopaqua of your order. All orders are subject to approval by us. When processing your order, the information provided will be subject to credit and fraud prevention checks.

6. Provided you keep the goods in 'as new' condition, you are entitled to withdraw from this contract without stating any cause within 7 days of delivery. You must communicate such withdrawal to us within that 7 day period. If the goods are faulty or do not conform to description, you may contact Shopaqua within 28 days and will be entitled to a replacement or a full refund and we will arrange return at our own expense. If goods become faulty after 28 days then they can be returned for replacement under the 6 month warranty offered by Shopaqua, high priced items will be repaired at no cost. Any faults after that period must be reported to the manufacturer. Aquashop reserves the right to retain the cost of delivery where goods are returned for no cause.

7. Shopaqua's 3 for 2 offers are subject to availability and may be withdrawn by Shopaqua at any time. 3 for 2 offers have no cash alternatives. Shopaqua's 3 for 2 offers apply to any marked products - 3 for 2 combinations may not be spread across product categories. 3 for 2 purchases are subject to Shopaqua 's standard delivery policies. Unless a product is faulty, customers may not return individual products which have been purchased in a 3 for 2 combinations. If, for any reason, a customer cancels an order for a qualifying product, the 3 for 2 offers will cease to exist.

8. Shopaqua’s liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this web site, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Shopaqua or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.

9. While all reasonable care is taken to protect the confidentiality of your payment card details, Shopaqua cannot be liable if, through no fault of its own, these details are intercepted and used by third parties.

10. We use Sage Pay to collect/process transaction information. See section for our full security policy.

11. Our product price may include a service fee; this does not affect the total you pay.
12. Pre-orders will be charged at the time of the order being placed. If you order a standard item and a pre-order item at the same time the standard item will be dispatched as normal and the pre-order dispatched upon release.
13. Please ensure your delivery address is correct before completing your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.
14. Read and write speeds on the site are taken from manufacturer’s websites and are for indication purposes only.
15. English law applies to this contract.

16.Security policy Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.